Location: 4060 Galt Ocean Drive, Fort Lauderdale, FL, USA, 33308
Status: Part-Time
Salary: Starting at 12.75$ per hour plus tips
Ocean Sky Hotel & Resort is a must-visit destination for ocean enthusiasts and hospitality enthusiasts alike. Our ideally located hotel in Fort Lauderdale, Florida, offers much more than breathtaking ocean views. Get ready to experience a unique professional journey, surrounded by a dedicated and passionate team. Join Ocean Sky Hotel & Resort and become part of a company that pushes boundaries to provide our customers with unforgettable moments by the ocean.
The Concierge is responsible for assisting guests with their needs, including making reservations, offering local recommendations, and providing personalized guest services to ensure a memorable stay.
Job Description:
Greet and welcome guests, ensuring a warm and friendly atmosphere.
Answer guest inquiries and address concerns promptly.
Assist guests with luggage and direct them to various areas of the hotel.
Make reservations for dining, entertainment, and activities.
Coordinate transportation, tours, and special requests.
Provide local recommendations, including attractions, restaurants, and events.
Handle guest complaints and find appropriate solutions.
Answer phones and direct calls as needed.
Assist with luggage handling and storage.
Perform general administrative duties and maintain records.
Skills and qualifications:
Excellent Customer Service Skills: The ability to create a positive and memorable experience for guests is essential.
Strong Communication Skills: Clear and effective communication with both guests and other departments is required.
Organizational Skills: Must be able to manage multiple tasks and prioritize effectively.
Problem-Solving Skills: Ability to handle guest complaints and find solutions quickly.
Local Knowledge: A good understanding of the area, local attractions, and events is beneficial.
Multilingual Skills (Optional): Speaking multiple languages can be an advantage.
Requirements:
High school diploma or equivalent.
1 to 2 years of experience in a similar role is preferred.
Basic knowledge of hotel operations and services.
Ability to work under pressure and as part of a team.
Who are we:
Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: https://www.tidan.com/en/.
Why join our team:
Apart from competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program.
We believe in teamwork and are committed to creating a high-performing team, whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you.
Department and the hotel you join. A bonus is also provided via our referral program and more.