Workplace: 1050 De La Gauchetière St W, Montreal, QC H3B 4C9

Status: Part-time – Seasonal

Date of employment: from May to October.

Salary: $23.57 per hour

Number of vacant positions: 4 positions.

Acquired by Tidan in 2018, this hotel is located in the heart of the metropolis of Montreal. The Marriott Château Champlain is a 1-minute walk from the metro, accessible through an underground passage adjacent to the Bell Centre and also via 1000 De La Gauchetière. This iconic Montreal hotel, with its 36 floors, 614 rooms, 13 suites, and 25 meeting rooms, was completely renovated in 2021 and can accommodate up to 1000 guests. If you are seeking a modern and stylish work environment, join the inspiring team of one of the largest downtown hotels in Montreal.

Reporting to the restaurant supervisors, the host or hostess plays a crucial role in welcoming and guiding customers within our establishment. As the first person customers encounter, the host or hostess embodies the image of our company by providing a warm and professional welcome. Responsible for ensuring an exceptional customer experience from the first contact, the host or hostess contributes to creating a welcoming and friendly atmosphere. By closely collaborating with the service team, the host or hostess ensures a smooth transition between customers’ arrival and their seating at their table, thus playing an essential role in the overall success of our establishment.

Main Responsibilities:

• Greet customers upon arrival and escort them to their table.
• Provide information about the menu, daily specials, and ongoing promotions.
• Take reservations by phone, online, or in person and accurately record them.
• Organize waiting lines and manage customer wait times.
• Coordinate with the service team to ensure tables are prepared and cleaned efficiently.
• Respond to customer requests and resolve issues in a professional and courteous manner.
• Maintain clear and fluid communication with other staff members to ensure efficient service.
• Maintain a clean and organized environment in the reception and seating area.

Requirements:

• Previous experience as a host/hostess.
• Greet guests warmly and personally.
• Take and confirm guest reservations.
• Assign tables to guests.
• Follow hygiene and cleanliness standards and procedures.
• Adhere to Marriott and company standards.
• Sales and customer service skills.
• Professional attitudes and behaviors such as good memory, verbal communication skills, stress tolerance, and facial recognition.
• Knowledge of the local area and tourist points of interest.
• Familiarity with the OpenTable system.
• Bilingual in French and English, as we serve an international clientele.
• Experience in hosting in high-volume restaurants/terraces.
• Crowd and stress management skills.
• Ability to stand for long hours.
• Provide impeccable customer service.

Languages: Bilingualism (French and English) in both spoken and written form is required for this position, as we serve an international clientele.

About Us:

Tidan is a hotel and real estate group in business for 52 years, with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club throughout North America. To learn more about Tidan, visit our website: https://www.tidan.com/fr/.

Why Join Our Team:

In addition to competitive salaries, we offer benefits such as group insurance, including life insurance, disability insurance, medical and dental insurance, as well as vision care. Our employees have 24/7 access to healthcare professionals through the Employee Assistance Program. You have access to personal days and holidays scheduled according to the department and hotel you work in. We also offer bonuses through our referral program and much more.

We believe in teamwork and are committed to building a highly performing team, whether through training or by strengthening team relationships. We admire our employees who set themselves professional challenges and support them in achieving their goals. Take the step and join the Tidan team among our multiple job opportunities, whether in the hotel or real estate industry, there is a place for you.